1. Q:Who you are?

A:HE3D is founded in June 2006. We are a professional DIY 3D printer and 3D printer parts manufacturer.we have R&D team and factory, welcome to visit us.

In our store we have all types of 3d printers from desktop to industrial level for an affordable price. You can choose your favorite 3d printer as per your requirements, specs and budget.

2. Q:What’s your working time?

A: Our working time is Monday through Saturday: 8:30 AM to 5:30 PM BJT; Sunday:closed.

If you want to send us E-mail we will reply you within 24 hours, I'll be glad you can email to us.

3. Q: What are my options for shipping and what are the differences?

A: We ship fedex ,DHL,EMS and China air post all over the world.

          Fedex-Takes 5-10 business days cost : middle

          DHL-Takes 3-7business days cost :middle

          EMS- Will provide tracking number in 24 hours, Russia, Brazil, Pakistan select this option

          China air post – Takes 10-30 business days cost: low

All of these times and cost are approximate. Particularly for international packages, things can get held up in customs or other places along the way.

The cost of each shipping method is automatically calculated upon checkout and depends on distance and weight.

4. Q: How much will shipping cost to my country?

A: Shipping fees are based on the speed you select as well as the weight of the package. The fees are automatically calculated as you checkout.If you can't find satisfy solution please

contact us at:sales@reprapmall.com

5. Q: How do I know when my item has been shipped?

A: You will receive an email notification from our sales team, the tracking Information will be offered in this email.please make sure this email is an approved email if you have a spam

folder or soft ware that may block the emails.Your order will also appear as “delivered” on your account page after it has shipped.

6. Q: What is your refund/refund item?

A: :HE3D will accept returns of any products ordered directly from he3d store (accessory, unopened/unbuilt kit or assembled HE3D 3D printer) within 15 days of the date of recept .

7. Q: Do i need to pay for the importing taxes or other related fees?

A : Customer will response the taxes and fees in local custom

8. Q: How do i do if I'm having trouble completing my purchase?

A: Please send a email to us to describe your trouble,we will response you at the first time we got it. (Our email address :sales@reprapmall.com)